Booking Terms & Conditions
Booking Terms & Conditions
Payment Policy
A 10% non-refundable deposit is required to begin confirming your arrangements. Changes may be made at this stage, subject to availability and supplier terms.
The final balance is due 42 days prior to arrival. Bookings made within 42 days require full payment at the time of booking.
Where domestic flights, trains, or ferry travel are included, these will be added to the deposit as they are booked in advance.
Some suppliers, including luxury lodges, may have their own payment terms. These will be advised during the quoting process.
Cancellations
All cancellations must be received in writing.
22–42 days prior to arrival: 50% charge plus supplier fees.
Within 21 days: 100% charge.
Postponements
If you need to postpone your trip, we will review your request and advise any applicable fees. New dates are subject to availability and pricing changes. In some cases, postponement may not be possible due to supplier terms.
Travel Insurance
We strongly recommend comprehensive travel insurance to cover cancellations, delays, illness, or accidents.
If your trip is shortened or cancelled, we will attempt to recover refundable amounts from suppliers, subject to their policies.
Booking Confidence & Financial Protection
Amazing New Zealand Itineraries is a New Zealand-based travel planning company specialising in customised itineraries.
As we do not sell international flights, airline protection schemes (such as ATOL/ABTA in the UK) do not apply. We recommend booking flights through a protected provider in your country of residence.
All arrangements are booked with reputable suppliers. We act as your travel planner and remain your dedicated point of contact throughout your time in New Zealand.
Payments are processed securely via Flywire.
Accommodation
We select accommodations for their location, views, hospitality, and overall experience.
Each property has its own cancellation policy. We recommend reviewing properties to ensure they meet your expectations, as last-minute changes may not be possible.
Non-smoking policies apply at most properties.
Excursions
All excursions are weather dependent. If cancelled by the provider, they are fully refundable.
Cancellations by you are subject to the provider’s policy.
We are not responsible for missed connections or incidents on excursions, as these are operated by independent providers.
We recommend checking locally for any last-minute updates.
Privacy
Personal information is used only to arrange your travel and is shared only with suppliers required to fulfil your booking.
Flights
Flights are not included unless stated. Baggage allowances vary; domestic flights typically allow 23kg checked and 7kg hand luggage.
Visa Information
Please refer to: https://www.amazingnz.com/faq/before-you-travel